Acceptance of E-Government Services and Public Participation in Developing Countries

Abstract

E-government is a means for governments to use the most innovative information communication technologies (ICTs) through electronic network with more convenient access to government information and services. ICTs develop public participation by facilitating citizens to interact better with each other. The government services are made available to the citizens in a convenient, efficient and transparent manner through e-governance. The objective of this study is to present how public participation is significant to enhance quality government services in developing countries such as Nepal. A conceptual framework was developed based on extensive literature review. The theoretical foundations proposed in this study are policy network theory and theory of intrinsic motivation. The key benefits of e-governance include efficiency, improved services, better accessibility of public services, and transparency. The result of ethical implementation of e-governance is creation of good governance. The E-governance requires a considerable increase in regulation and policy making abilities, with all the expertise and opinion-shaping processes.